Saturday, February 27, 2010
Training and Development
A learning experience designed to achieve a relatively permanent change in an individual that will improve the ability to perform on the job.
Future-oriented training, focusing on the personal growth of the employee.
Determining training needs:
Specific training goals should be based on:
type of work to be done
skills necessary to complete the work
Indicators of need for more training:
drops in productivity
inadequate job performance
rise in the number of accidents
The value added by training must be considered versus the cost.
Training goals should be established that are tangible, verifiable, timely, and measurable.
Employee Training Methods
1- On-the-job training methods
Job Rotation: lateral transfers allow employees to work at different jobs and learn a variety of tasks
Understudy Assignments: working with a senior manager or coach who can provide support and encouragement
2- Off-the-job training methods
Classroom lectures: lecture convey specific technical, interpersonal, or problem solving skills
Films and videos: specially made media productions
Simulation (Model) exercises: creating an artificial work environment identical to the real life situations; includes case studies, exercises and role plays
This future-oriented set of activities is predominantly (mainly) an educational process.
All employees, regardless of level, can benefit from the methods used to develop managerial personnel.
Employee Development Methods
Job rotation involves moving employees to various positions in the organization to expand their skills, knowledge and abilities.
The employee works in different departments for a short period and finally comes back to his original position
Promoted when there is a suitable vacancy
Job enrichment is assigning additional responsibilities to the employees at their current position
No increase in authority or promotion
Assistant-to positions allow employees with potential to work under and be coached by successful managers
Committee assignments provide opportunities for:
learning by watching others
becoming more familiar with organizational members and problems
Lecture courses and seminars benefit from today’s technology and are often offered in a distance learning format (Teleconferencing)
Simulations include case studies, decision games and role plays and are intended to improve decision-making.
Outdoor training typically involves challenges which teach trainees the importance of teamwork.