Friday, February 12, 2010


Problem is a situation that occurs when an actual state of affairs differs from a desired state of affairs.
Problem is a gap between present state and expected state.

There are three types of problem:
1- Crisis problem: Is difficult and requires immediate action.

2- Non crisis problem: Is an issue needing resolution but without the importance and immediacy of crisis.

3- Opportunity problem: A situation offering strong potential for significant organizational gain if appropriate actions are taken.
Opportunity involves ideas to be used not difficulties to be resolved.

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