ROLES

ROLE:
Role is an expected set of activities stemming from one’s job.

Roles:
Figurehead
Spokesperson
Negotiator
Coach
Team Builder
Team Player
Technical Problem Solver
Entrepreneur

Figurehead
Leaders spend some time in ceremonial activities
 Entertaining customers / clients
 Making oneself available to outsiders as org rep
 Official org rep in functions / gatherings
 Escorting official visitors

Spokesperson
Manager as a spokesperson
 Emphasis is on answering letters or inquiries
 Formally reporting to groups outside organization

Leader as a spokesperson:
 Keeps 5 groups of people informed about units activities, plans capabilities and vision:
Upper level Management
Client / customer Labor unions
Professional colleagues
Labor unions
General Public

Coach
 Coaches team members
 Recognizes team’s achievements
 Gives feed back of ineffective areas
 Renders advice to team about ways and means to improve

Negotiator
 Making deals for needed resources.
 Bargains with superiors for needed funds /
facilities equipment etc
 Bargains with Org Units for facilities, staff, equipment etc.
 Bargains with suppliers / venders for services / schedules /
delivery times etc

Team Builder
 Builds effective team
 Initiates activities to build group morale
 Ensures recognition of members for their achievements.
 Holds meetings to know teams accomplishment, problems, concerns

Team Player
 Displays appropriate personal conduct
 Cooperates with other organizational units
 Displays loyalty to superiors… supports plans, decisions

Technical Problem Solver
 Supervisors need to give tech guidance
 Serve as tech expert / advisor
 Performs individual contributor tasks regularly (Making sale calls repairing machinery)

Entrepreneur
 Suggesting innovative ideas for furthering business
 Keeps abreast of latest developments of industry
 Talks with customers / others to keep aware of changing
needs
 Explores outside environment to improve organization