A role is organized set of behavior associated with particular office or position.
Every action you perform in an organization is equal to behavior.
3 general types of roles by Henry Mintzberg are:
1- Interpersonal rules: involves developing and maintain positive relationship with others.
We can develop relationships by coordinating and participating, using good behavior and ethics, strong communication between departments. When we developed relationship, we should maintain them as well. Interpersonal roles include the followings:
- Figurehead: Performs symbolic duties or representation. They participate in ceremonial activities, who are the responsible of an organization, owner of a company, chief executive, top level managers.
- Leaders: build relationship with subordinates and communicates with them and also motivates them.
- Laison: maintain networks of contacts with outside, it may be, company to company, department to department and unit to unit….
2- Informational rules: receiving and transmitting information.
- Monitor: seeks internal and external information about issues affecting organization.
- Disseminator: transmits information internally obtained to either internal or external sources. Getting information from inside and transmit them to outside.
- Spokesperson: transmits information about the organization to outsider.
3- Decisional rules: making significant decisions affecting the organization.
- Entrepreneur: acts as initiator and encourager of change and innovation. Creates new ideas for the company.
- Disturbance handler: takes corrective actions when the organization faces unexpected problems.
- Resource allocator: distributes resources of all types including time, funding, equipment and human resources.
- Negotiator: sometimes negotiates with other managers.