The writer of “YOU CAN WIN” book, “SHIV KHERA” writes:
Great organizations are not measured by wages and working conditions. They are measured by feelings, attitudes and relationships.
When employees say: “I can’t do it!” There are two possible meanings. They don’t know how to or they don’t want to. If they don’t know how to, it is the issue of training but if they are saying they don’t want to, it may be an attitude issue (they don’t care) or values issue (they believe they shouldn’t do it).